Shipping Policy

At Kohls Sale Store, we are dedicated to bringing you a curated collection of premium kitchen and dining essentials, from elegant Champagne Glasses and precise Cutlery & Knives to complete Cookware Sets. Your satisfaction is our top priority, and we strive to make your shopping experience seamless and enjoyable. This policy outlines our shipping and hassle-free return procedures.

Shipping Information

We are proud to offer international shipping to most regions worldwide (excluding Asia and a few remote areas).

• Order Processing Time: All orders are processed within 1-2 business days after payment confirmation.
• Standard Shipping (DHL or FedEx):
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment.
• Free Shipping (EMS):
  • Available on all orders over $50.
  • Delivery Time: 15-25 business days after shipment.

You will receive a tracking number via email once your order has been shipped, allowing you to monitor its journey to your doorstep.

Returns & Exchanges Policy

We want you to be completely delighted with your purchase. If you are not satisfied, we offer a straightforward return and exchange process within 15 days of receiving your shipment.

Eligibility

To be eligible for a return or exchange, the item must meet the following criteria:

• Return request is made within 15 days of receipt.
• The item is in its original, unused, and unwashed condition.
• It is in the original packaging with all tags and accessories included.
• You have the original receipt or proof of purchase.

Non-Returnable Items

For the health and safety of all our customers, the following items cannot be returned or exchanged unless they arrive defective or damaged:

• Can Openers (due to strict hygiene concerns)
• Casual Glasses and Champagne Glasses (unless damaged during transit)
• Opened or used Bar Tools
• Any Cooking Utensils & Tools that show signs of use
• Any products that have been assembled, used, or altered from their original state.

The Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Please use the subject line “Return/Exchange Request – Order #[Your Order Number]” and provide your order number, product details, and reason for return.
2. Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions.
3. Package Your Item: Securely pack the item in its original packaging, including all accessories, tags, and documentation.
4. Ship Your Return: Send the package to our returns center at the address provided in your authorization email. We highly recommend using a trackable shipping service, as you are responsible for the return shipping costs unless the item is defective or we sent the wrong item.

Refund Information

• Refund Timing: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The time it takes for the credit to appear in your account will depend on your card issuer’s or PayPal’s policies.
• Refund Method: All refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is a result of our error (e.g., wrong item shipped or defective product).

Exchanges

To exchange an item for a different size, color, or product:

• Clearly state in your email that you wish to make an exchange and specify the replacement item you desire.
• Follow the standard return process outlined above.
• Once we receive your return, we will ship the replacement item. If the new item costs more, you will be invoiced for the difference. If it costs less, we will refund the difference.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [email protected]. We will apologize for the inconvenience and promptly arrange for a replacement or refund. We will also provide a prepaid shipping label for you to return the damaged item. Please include photos of the damage in your email.

Last Updated: October 26, 2023