FAQ

What kinds of products do you sell?

We specialize in high-quality kitchen and diningware. Our product range includes Aprons, Bakeware, Baking & Pastry Tools, Bar Tools, Beverage Serveware, Bowls, Cutlery & Knives, Cookware Sets, and elegant Glassware like Champagne and Casual Glasses. We focus on durable, well-crafted items perfect for home cooks and entertainers.

Are your products durable and of good quality?

Absolutely! Quality is our cornerstone. Each product, from our Cooking Utensils to our Bakeware Sets, is carefully curated or crafted to ensure it meets our high standards for durability, functionality, and style. We believe in products that last and enhance your culinary experience.

How do I place an order?

Simply browse our website, add your favorite items to your cart, and proceed to checkout. You will be guided through the steps to enter your delivery details and choose a payment method.

Do I need an account to shop?

While you can check out as a guest, creating an account allows you to track your orders, save your shipping preferences, and enjoy a faster checkout process in the future.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, and JCB. We also accept payments via PayPal for a secure and quick checkout.

Is my payment information secure?

Yes, your security is our priority. We use advanced encryption technology to ensure all your payment and personal information is kept safe and confidential.

Where do you ship to?

We are proud to ship our products worldwide! However, due to logistical constraints, we are currently unable to deliver to a few remote locations and some parts of Asia. We appreciate your understanding.

What are my shipping options?

We offer two reliable options:
Standard Shipping: $12.95. Shipped via DHL or FedEx. Delivery in 10-15 business days after dispatch. Includes tracking.
Free Shipping: Available on all orders over $50. Shipped via EMS. Delivery in 15-25 business days after dispatch.

How long does it take to process my order?

All orders are carefully processed and packed at our Nashville facility within 1-2 business days before being handed over to our shipping partners. You will receive a confirmation email with tracking details once it’s dispatched.

What is your return policy?

We want you to be completely satisfied. If you are not happy with your purchase, you may return it within 15 days of receiving your order for a refund or exchange. The item must be unused and in its original packaging. Please contact our customer service team at [email protected] to initiate a return.

Who pays for return shipping?

For returns due to a defect or an error on our part, we will cover the return shipping costs. For returns based on customer preference, the return shipping cost is the responsibility of the customer.

How can I get in touch with you?

We’d love to hear from you! For any questions, concerns, or just to share your kitchen success stories, please email our customer service team at [email protected]. We are based at 3808 Richland Avenue, Nashville, US 37205.